REFUND POLICY

Thank you for choosing this website to purchase women's underwear, sleepwear, and related products. To protect the rights of both parties, please carefully read the following policy before applying for a refund or return.

I. Refund and Return Application Conditions

As underwear is intimate apparel, to ensure consumer health and hygiene, returns or refunds are possible in the following situations:

The received product has obvious quality problems;
The received product is incorrect, the size or style does not match the order;
The product is severely damaged during transportation;
The product has not been worn, washed, or altered, and the tags and packaging are intact, not affecting resale.

Returns or refunds are not supported in the following situations:

Products that have been worn, washed, or damaged by human error;
The wrong size, color, or style was selected due to personal reasons;
Orders exceeding the after-sales application period;
Products on sale, clearance, or those specifically marked "non-refundable" on the page.

II. Refund Application Time

Users must contact customer service to submit a refund or return application within 14 days of receiving the product. Applications submitted after this time limit will not be accepted by the platform.

III. Refund Processing Procedure

Contact customer service and submit your order number and a description of the problem;
Provide photos of the product or relevant proof;
After customer service approval, a return address and return requirements will be provided;
The user must return the product within the specified time;
After the warehouse confirms the product is correct, a refund will be issued using the original payment method.

IV. Refund Arrival Time

After processing, funds will typically be returned to the original payment account within 5-10 business days. The exact arrival time depends on the processing time of the payment institution or bank.

V. Return Shipping Costs

For returns due to product quality issues or incorrect shipments, return shipping costs will be borne by this website; For returns due to personal reasons (such as dislike, incorrect size selection, etc.), the user will bear the shipping costs; Returning products without customer service confirmation may result in non-refundability.

VI. Return Address

Please send returns to the following address:

434 Greenhaven Dr Se, Atlanta, GA, 30317

Please do not return products without customer service confirmation to avoid affecting refund processing.

VII. Special Notes

This website reserves the right to the final interpretation of its refund and return policies. If malicious refunds, abnormal returns, or any behavior that affects the normal operation of the platform are discovered, we have the right to refuse related services.